The client responds in writing within 48 hours. Delays extend timelines proportionally. The contractor is contacted exclusively through the designer.
WHY THIS PROTECTS YOU
This client will try to contact your contractor directly, skip the communication chain, and create parallel agreements you don't know about. This clause is your defense.
WHEN TO INTRODUCE IT
Mention at the first meeting — casually, as a workflow standard. Frame it as how your team works best, not a rule you're imposing.
WHAT TO SAY
“All communication runs through me — that's how I keep the project on track. If anyone bypasses that, I flag it immediately. It's not bureaucracy, it's how I protect your investment.”